You are here: » Business consultancy » ISO » Quality Management System according to the ISO 9001:2008 norm
 
Quality Management System according to the ISO 9001:2008 norm Print E-mail

The ISO 9001:2008 norm is an internationally recognized standard introduced by the International Organization for Standardization (ISO) for the quality management systems. Establishment, implementation, certification and continuous improvement of the quality management system according to the requirements of ISO 9001 family standards is used today all over the world and applies to all types of manufacturing, service and administrative organization, regardless of their size and type of activity. 
Successfully implemented quality management system according to the ISO 9001:2008 norm and operations in accordance with the requirements of this standard is generally accepted mode that provide current and future customers or partners the expected quality of the products or services.

Quality management system allows you

  • to increase the profit due to better sales results
  • to reduce the cost of the inappropriate products
  • competitiveness and better market position
  • creation of the business reputation
  • recognition, reliability and business excellence
  • greater confidence of external and internal customers
  • better daily work and better motivation of employees
  • flexibility and readiness for rapid and effective changes
  • equable quality of products, services and processes

Certification of the Quality Management System according to the ISO 9001:2008 norm provides you:


  • compliance certificate for your business with internationally recognized ISO 9001:2008 norm
  • greater confidence of the business partners and customers
  • marketing promotion
  • objective and independent external assessment and evaluation of the quality management system


The introduction of the quality management system according to the ISO 9001:2008 norm and the certification of the quality management system

The introduction of the quality management system according to the ISO 9001:2008 norm and certification of the system takes in average 3 to 12 months, depending on the size of the organization or institution and the diversity of processes, products or services. The management support, adequate organization, the existence of some already implemented elements of the quality management system, education and motivation of the staff and help of external business consultants can accelerate and facilitate the introduction and maintenance of the quality management system and certification system.


Phases of establishing the quality management system and certification

 

  • Preparatory activities which include record and analysis of the current situation (organization, resources, processes)
  • Management and key employees education for the introduction of quality management system
  • Planning of activities needed to establish a quality management system covering the processes, documents, records, and developing all the elements of the quality management system according to ISO 9001:2008 norm
  • Implementation of the system - gradually introduction of quality management in business and daily work, checking of implemented system by internal audits
  • Certification of the quality management system according to the ISO 9001:2008 norm - implemented system is assesed and evaluated by the independent certification houses during the certification audit

Ministry of Economy, Labour and Entrepreneurship support

So far over 2500 companies and institutions in Croatia are certified by 13 certification houses. Ministry of Economy, Labour and Entrepreneurship regularly approves grants funds for subsidizing the costs of introducing and certification of the quality management system according to the ISO 9001 norm.