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Global business environment, especially in times of crisis and recession, puts as the primary task in front to every company, institution or trade effectively managing all that can significantly affect the business; nothing should be left to itself.
Quality Management was alienated from the mere emphasis of quality control and is focused on quality management, distinct and uniform product quality and services, orientation to customers, creativity and innovation, processes management, resources, costs and risks, communication and education. Quality management is focused also on creating employee satisfaction and business enthusiasm, improving conditions and quality of work, as well as on individual and the entire organization development of the awareness about the quality.


There are many and very different "definitions of quality."

The quality is compliance with pre-set requirements or standards.
Quality is what internal or external customers require.
Total quality is business excellence.